FAQs

Have a question? Let's see if we have the answer! If you can't find the information you need below, please reach out via our contact page. 

Salon Services:

  • Do I need to walk in? Do you take walk-ins? How much do your services cost? 
    Our salon is appointment only, however, we do take walk-ins if there is availability. If you need a same-day appointment please give us a call at (323) 272-4554 and we will do our best to accommodate you. 
  • Do I need to purchase the hair before my appointment?
    You do not need to purchase hair before your appointment. We carry a wide variety of hair on-site including luxury hair extensions, HD lace wigs, braiding hair, crochet hair, clip-ins, and more. 

  • Tardiness 
    We understand that life happens! To respect everyone’s time, we offer a 15-minute grace period for late arrivals. If you arrive after the grace period, we may need to reschedule your appointment and the appointment will be marked as a no-show. 
  • Cancellations 
    • We ask for at least 24 hours’ notice if you need to cancel or reschedule. Cancellations made within 24 hours may incur a 50% cancellation fee. Please call us during business hours to let us know if you need to make any changes. We do not accept cancellations via Instagram, TikTok, or Facebook.

      Phone: (323) 272-4554
      Email: Cs@Labeautyclub.com 
  • No-shows
    If you miss your appointment without notifying us in advance, we’ll need to charge the full service amount to the card on file. A no-show is defined as a client who misses their scheduled appointment by more than 15 minutes without prior notice or consent. 

  • Services Refunds
    While we don’t offer refunds for services out of respect for our stylists’ time and expertise, we truly want you to be happy with your experience. If you’re unsatisfied for any reason, please reach out to our management team within 3 days of your appointment. We’ll do our best to address your concerns and find a solution.
  • Service Age Requirements 
    We’re happy to offer services to clients 12 and older. If you’re under 18, we ask that a parent or guardian is present during the consultation. Unfortunately, we’re unable to offer services to clients under 12 years old.
  • How do I modify an appointment? 
    The easiest way to call or modify an appointment is to call us during business hours.
    • To modify an appointment online please refer to your booking text or email and tap “Modify appointment”
  • Does the service include a wash/ shampoo? 
    Yes! A wash and shampoo is included with all of our core services. 
  • Do I need to bring my own products? 
    No, we are a fully equipped salon. However, if you have a specific shampoo and conditioner that you would like to use, you can just bring it to your appointment. 

  • What do I have to do to prep the hair before my appointment? 
    For most services, no at-home prep is involved. Unless you have booked a takedown service with us, you should arrive with any previous hairstyles removed and taken down. If you have specific questions regarding your appointment please call us at (323) 272-4554. 

  • Is parking available on-site?
    Yes, we offer free private parking in the rear parking lot. Please do not park in the staff parking spaces. If the parking lot is full please use the free street parking on La Brea in front of Spicy Sugar Thai Mid-City (beside the motel).

  • How do I cancel or modify my appointment?
    You can cancel or modify your appointment by calling or emailing to speak with a staff member during business hours. We have a firm 24-hour cancellation policy for all service bookings.

  • Can I change or upgrade my service once I get to the salon?
    To properly manage our schedule, we strongly prefer that clients inform us of any changes before your scheduled appointment time. However, if time permits, we will do our best to accommodate same-day changes to your service.

  • What services do you offer?
  • Should I bring my own products or tools?
    • No. We are a full-service salon and we use salon-grade products and tools.

  • When should I not receive a service?
    • At this time, we do not service clients with severe hair loss. We do perform services on clients with any open wounds on the scalp.

Payment Questions:

  • When do I pay for the service?
    • All clients are prompted to pay for their service upon arrival at the salon. 
  • What forms of payments do you take? We accept all forms of major credit cards, apple pay, and cash.

Retail & Online Orders:

  • Where are you located?
    • We are located at 1245 S La Brea Ave Los Angeles, CA 90019. We are in the pink building beside McDonalds.

  • I am having trouble with my order, how can I get help? Do you ship internationally?
    • For the fastest response please call (323) 272-4554 to speak to a staff member during business hours, or email us at cs@labeautyclub.com so we can better assist you. We do not ship internationally at this time.

  • Do you offer discounts for influencers?
    • To collaborate with us please send a brief pitch email with examples of your best content to kay@labeautyclub.com.

  • Do you offer discounts for licensed cosmetologists?
    • Yes, we offer a 10% discount for all licensed cosmetologists. Your state cosmetology license must be shown to receive the discount.

  • I'm a small beauty brand, can I get my products into the store?
    • Please send us a brief email pitch and catalog/ line sheet  with pricing to kay@labeautyclub.com.

  • What is the return policy?
    • We do not offer refunds on products. However, you may exchange your products.

  • Are you hiring?
    • We are always looking for the best hairstyles and sales staff. Send your resume and a brief introduction to cs@labeautyclub.com.

  • Shipping & Delivery Times
    • All orders will be shipped within 48hrs (business days). Delivery times will depend on the shipping method that you select at checkout.

      LA Beauty Club is not responsible for any packages that are stolen or lost once they have been shipped through the courier (USPS or UPS). Additionally, LA Beauty Club will not replace any orders shipped to the incorrect address, at the mistake of the customer.

  • Where can I track my package?
    • Track your package at UPS.com

  • Can I have products delivered the same day?
    • For same-day delivery please place your order through our Doordash store.